Frequently Asked Questions

Everything you need to know about shopping with Town Team.

What is the standard delivery timeframe for my order?

We typically deliver orders within 3 to 5 business days depending on your location. You will receive a tracking number via email as soon as your package leaves our warehouse.

How can I return or exchange an item?

You can return or exchange any unworn item with its original tags within 14 days of purchase. Simply visit our 'Returns' portal or bring the item to any Town Team physical store.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa and Mastercard. We also offer Cash on Delivery (COD) and various digital wallet options for your convenience.

How do I ensure I choose the right size?

Each product page features a detailed 'Size Guide' button. We recommend comparing your body measurements to our chart to find the perfect fit for our shirts, trousers, and jackets.

Can I modify or cancel my order after it has been placed?

Orders can be modified or canceled within 2 hours of placement. After this window, the order enters our fulfillment process and cannot be changed, though you may still return it upon receipt.

Are Town Team products covered by a quality guarantee?

Yes, we pride ourselves on premium craftsmanship. If you receive a product with a manufacturing defect, please contact our support team immediately for a free replacement or full refund.